Contact Us

This page explains how to get in touch with the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go when your question needs an operator, a regulator or a support service instead of a review site. If you have spotted something wrong in our research, want a bonus term clarified, or need to know why a casino sits where it does in our lists, contact us and we will look at it.

One thing to be clear about from the start: we are a research and comparison publisher, not a gambling operator. We cannot open, close, fund or unlock an account, release a withdrawal, apply a bonus code, or intervene in a dispute on your behalf. What we can do is explain how a rule works, point you to the right escalation route and correct our own pages when they are out of date.

How to reach the editorial team

Use the contact form or contact address published on newsyndicalist.org. To get a useful reply first time, include:

• The page you are writing about — the URL or page title, so we can check the exact wording you saw.
• The casino involved, if any — for example Betmica, Kikibet or Betninja.
• What you expected versus what you found — a bonus percentage, a wagering multiple, a withdrawal limit, a payment method that was not available to you in Great Britain.
• Evidence where you have it — a screenshot of the terms page, a dated copy of the promotion, or the clause number in the operator's T&Cs.
• The date you saw it. Casino terms change often, and a claim that was accurate in one month can be wrong the next.

Please do not send us identity documents, bank statements, card numbers, account passwords or anything else from a know-your-customer (KYC) process. We have no use for them and no reason to hold them. If a casino has asked you for verification paperwork, it should go to that casino through its own secure channel — never to a third party.

What we answer, and what we do not

We can help with	We cannot help with
Explaining wagering requirements, game contribution and max bonus bet rules in plain English	Releasing a withheld balance or overturning a confiscated bonus
Correcting a factual error on one of our pages	Speeding up a pending withdrawal or a KYC review
Clarifying how our ratings and rankings are decided	Registering, verifying or closing an account for you
Pointing you to the operator's complaints procedure or to UK support services	Acting as an arbitrator between you and an operator
General questions about GAMSTOP scope and overseas licensing	Removing you from GAMSTOP, or adding you to it

Reporting a mistake in a review

Corrections get priority over everything else in our inbox. The casinos we cover are licensed outside Great Britain and change their terms without notice, so errors do creep in. Our process is simple:

1. You send the page, the claim and what you believe the correct position is.
2. We re-check the operator's current published terms and, where relevant, its licensing page.
3. If the page is wrong, we amend it and update the review date shown on it.
4. If the operator's own terms are ambiguous or contradict its advertising, we say so on the page rather than picking the flattering reading.

Where a question cannot be settled from published sources, we label it as unresolved instead of guessing. Our current fact-check date for the top lists is 23 September 2026; anything verified on that pass is marked accordingly.

Commercial relationships, stated plainly

Non Gamstop Casinos earns commission when a reader follows a link to one of the casinos we list and opens an account. That is how the site is funded. Commission does not buy a position, a rating or a kinder write-up, and we publish limitations on every operator we recommend, including the top-ranked one. If you think a page reads like an advert rather than a review, that is a legitimate thing to contact us about, and we would rather hear it.

Advertising and partnership enquiries from operators should be sent separately and marked as such. We do not accept pre-written reviews, and we do not agree to positive coverage as a condition of any arrangement.

Questions we get about specific casinos

Most reader mail concerns three or four operators near the top of our list. Here is what we can and cannot confirm about the ones asked about most often — the offers below are as advertised by the operator, not results we have obtained.

Betmica

Betmica is our highest-rated pick, at an editorial 10.0, largely because its advertised welcome package — 570% up to £5,700 plus 270 free spins — is quoted in pounds sterling, which matters for UK readers who would otherwise pay a conversion spread on every deposit and withdrawal. Readers mainly contact us to ask whether a bonus that size is realistically clearable. Our honest answer: a headline percentage this high almost always comes with a substantial wagering multiple, a maximum bet per spin while a bonus is active, an expiry window and often a cap on what you can cash out from bonus funds. Read those four clauses before you deposit. The limitation worth stating: the sheer size of the offer makes the terms, not the number, the thing that decides whether it is any good, and our rating reflects the overall site rather than the clearability of that specific package.

Kikibet

Kikibet sits at 9.8 and is on the list for a similar reason — its 350% up to £5,555 with 300 free spins is also priced in GBP. Queries here tend to be about the free spins rather than the cash match: which slots they apply to, whether winnings from them are treated as bonus funds, and how long they last. Free spin winnings are frequently subject to their own wagering and their own cash-out cap, separate from the deposit match. The drawback: the spins are typically restricted to a named set of titles, so they are worth less than the headline count suggests if you do not enjoy those games.

Betninja

Betninja, also 9.8, takes a different approach — a flat £1,000 bonus and 100 free spins for all new players rather than a stacked multi-deposit package. Readers comparing it with the percentage-based offers above ask which is better value. A flat cap is easier to reason about: you know the ceiling without modelling several deposits. The trade-off is that a smaller headline figure can still carry the same wagering multiple, so it is not automatically the softer deal, and a "£1,000 bonus" still requires you to deposit your own money to reach anywhere near that amount.

The rest of the list

We also cover WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. A recurring contact-form question is why some offers are quoted in euros or dollars. It matters: WinnerIsland's up-to-€1,000 package, Smash Casino's 600% up to €10,000, Nightluck's €6,400 plus 280 free spins, Rivo's 1000% up to €10,000 with 25% cashback and CoinPoker's 150% up to $2,000 are all advertised in a currency other than sterling. Unless the operator offers a genuine GBP account, expect conversion on deposits, on withdrawals, and potentially a further fee from your card issuer or bank. Zombillion (250% up to £4,000 plus 200 free spins) and Daytonaspin (255% up to £4,500 plus 255 free spins) quote in pounds. Full write-ups sit on our non GamStop casino comparison.

Money questions we can answer generally

We cannot see your account, but we can explain how the money side usually works at casinos licensed outside Great Britain, and what to check before you commit.

• Getting started costs money. Every package above is a deposit bonus. Minimum deposits are set by the operator and a bonus often has a higher qualifying minimum than the site's general one. Nothing here is free.
• Paying in. Debit cards, bank transfer, e-wallets and cryptocurrency are the methods most commonly offered by offshore sites. Availability for British customers varies by operator and changes; check the cashier before depositing rather than assuming. PayPal in particular is not widely available at casinos outside the Great Britain licensing regime, so verify rather than expect it.
• Fees and conversion. An operator may process deposits without charge while your bank still applies a conversion or non-sterling transaction fee. Crypto adds network fees and price movement between deposit and withdrawal.
• Getting paid. Withdrawals are normally subject to a minimum, a per-day, per-week or per-month cap, and a review period before processing begins. E-wallet and crypto payouts are typically quicker to arrive than card refunds or bank transfers once approved, but approval itself is the slow part.
• Verification. Expect KYC checks — identity, address, payment ownership — and possibly source-of-funds checks on larger sums. Submitting documents early usually shortens the wait later.

If a withdrawal stalls, contact the casino's support first and keep the correspondence. Operators should publish a complaints procedure and, under most licensing regimes, name an external body you can escalate to if the internal process fails. Contact us if you cannot find that route and we will point you at what the operator has published.

What these sites actually offer

Questions about the catalogue come in almost as often as bonus questions. Broadly, the operators on our list run:

• Slots — the bulk of the library, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells. Published return-to-player figures are long-run averages across millions of spins, not a guide to a session.
• Progressive jackpots — pooled prizes that grow until won. Jackpot games often contribute nothing to wagering requirements, and sometimes cannot be played with bonus funds at all.
• Table games — blackjack, roulette and baccarat in digital form. These usually contribute 10% or less towards wagering, or are excluded entirely.
• Live dealer rooms — real croupiers streamed from a studio, covering the same table games plus game-show formats. Commonly excluded from bonus play.
• Mobile play — most sites run in a phone browser rather than a dedicated app.

The sportsbook side

Several operators in this space run a sportsbook alongside the casino, and CoinPoker's focus is poker rather than slots. Where a sportsbook exists, expect pre-match and in-play markets, accumulators, bet builders, cash-out and sometimes esports. The rules differ from casino bonuses: sports free bets usually carry minimum qualifying odds — often around 1.80 or 2.00 in decimal terms — and the stake is not returned with winnings. Ask before you assume a shared wallet: some sites pool casino and sports balances, others ring-fence them, and a casino bonus generally cannot be wagered on sport.

Eligibility, licensing and the limits of what we can advise

You must be 18 or over to gamble. Casinos not on GAMSTOP are not licensed by the UK Gambling Commission; they hold overseas licences, Curaçao being the most common, and they are outside the GB self-exclusion scheme. That is precisely why they are reachable after a GAMSTOP registration — and why the consumer protections attached to a Great Britain licence, including access to GB-recognised alternative dispute resolution, do not apply. Accepting British customers is not the same as being authorised to serve them.

If you registered with GAMSTOP, it was to stop yourself gambling. We will not help anyone circumvent an exclusion, and we cannot shorten or cancel a GAMSTOP period — only GAMSTOP can, and its minimum terms are six months, one year or five years. If you are contacting us because you are struggling, please speak to GamCare on 0808 8020 133, free and open 24 hours, or use the National Gambling Helpline. Bank-level gambling blocks and blocking software are also worth setting up. Our responsible gambling guidance covers deposit limits, loss limits and self-exclusion tools in more detail.

Response times and what happens next

We are a small editorial team, so replies are not instant. Corrections and factual challenges are handled first, general queries after. We read everything, but we cannot always reply individually to broad questions already answered on the site — checking our editorial standards and background or the relevant review first will often be faster than waiting for us.

By writing to us you accept the site's terms of use. Nothing we send you is legal, financial or tax advice, and nothing on this site should be read as a prediction that you will win. Gambling costs money. Treat any bonus as a discount on entertainment, not as a source of income, and walk away from any offer whose terms you cannot follow.